Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Custom embroidery and digitizing orders may require additional production time, which will be communicated at the time of purchase.

Delivery Time

Delivery times vary based on location and chosen shipping method:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–21 business days

Please note: delivery times may be affected by customs delays, holidays, or courier issues outside our control.

Shipping Charges

Shipping fees are calculated at checkout based on:

  • Package weight
  • Delivery location
  • Selected shipping service

Digital products (such as embroidery digitizing files) are delivered electronically via email or user account download and incur no shipping charges.

Order Tracking

Once an order is shipped, customers will receive a tracking number (where available) via email.
Digital orders will receive instant access or delivery through email.

Return & Refund Policy

Because many of our products are custom-made, we have a return policy that protects both our customers and production workflow.

Eligibility for Returns

Returns or refunds are accepted only in the following cases:

  • The item arrives damaged or defective
  • The product does not match the approved order details
  • The digital embroidery file contains technical issues caused by us

Non-Returnable Items

Returns are not accepted for:

  • Custom-made items created according to customer specifications

  • Change-of-mind or incorrect order submission

  • Digital downloads once delivered (unless technically faulty)

  • Items damaged due to misuse or third-party alterations

Return Window

Eligible products must be reported within:

  • 7 days of delivery for physical items

  • 48 hours of receiving digital files for digitizing services

Return Process

If your order qualifies for a return or refund:

  1. Contact us with order details and proof (photos, screenshots, files, etc.).

  2. Our team will review and confirm eligibility.

  3. If approved, instructions for return, revision, or replacement will be provided.

Refunds

Refunds may be issued as:

  • Original payment method

  • Store credit

  • File revisions or replacements (for digitizing issues)

Refund processing times may vary depending on payment provider.

Lost or Delayed Packages

We are not responsible for shipping delays due to:

  • Courier issues

  • Customs delays

  • Incorrect delivery address submitted by customer

However, we will assist in tracking and resolving the issue where possible.

Contact

For any shipping or return-related concerns, feel free to contact us anytime:

📩 Email: support@[yourwebsite].com
🌐 Website: [Your Website URL]